While no two hotels are identical, there are several aspects that separate the good hotels from the great ones. Listed below are four excellent services found in every successful hotel that aspiring hoteliers should definitely take note of.
Exceptional customer service
Exceptional customer service can go a long way. Take Ritz-Carlton, the 5-star hotel for instance. Dedicated to providing the best experience for their guests, the hotel spends as much as $2,000 per day to ensure the quality of the guests’ stay. In addition to setting aside a budget, it is important to note that all aspects of the hotel are capable of affecting the experience. From the housekeeper to the management, every member of the hotel plays an important part.
When it comes to making a choice between two similar hotels, it is natural for guests to opt for the one that offers value-added services. These services may include complimentary chauffeur services, early check-in and late check-out services and complimentary breakfasts.
Especially so for local guests (we all know how much we love our food), the quality of the hotel’s buffet spreads do contribute to the guests’ experience. Since many of the hotels are equipped with the necessary restaurant equipment in their kitchen, many hotels also choose to open its buffets to non-staying guests. It is advisable to do so, particularly if this is during the of-peak season.
Around-the-clock cleaning services
Around-the-clock cleaning services can make a difference to the hotel stay. While it keeps the hotel in the best of conditions, this service is a clear indication of a well-maintained hotel and can help make your guests feel extra pampered.
Most successful hotels are unique enough to offer a totally different experience from others. However, their success is built upon offering the best services, something all of them have in common.